At Fabulous New Trends, customer satisfaction matters to us. Please read our refund policy carefully, as it is strictly enforced in line with our Terms and Conditions.
1. Refund Eligibility Window
**All items must be reported for return within 2 hours of confirmed delivery/receipt.**
– Refund requests submitted after this 2-hour window will **not** be honored under any circumstances, regardless of reason.
– This policy applies to all products sold on our website and through our authorized sales channels.
– By completing a purchase, you acknowledge and accept this refund window as final and binding.
2. Eligible Items
To qualify for a refund within the 2-hour window, items must be:
– Unworn, unwashed, and undamaged
– In their original packaging with all tags attached
– Accompanied by proof of purchase (order number or receipt)
The following items are **not eligible for a refund at any time**, even within the 2-hour window:
– Items marked “Final Sale”
– Intimate apparel and swimwear
– Accessories such as jewelry and hair accessories
3. How to Request a Refund
1. Contact our customer support team **immediately**, within 2 hours of receiving your order.
2. Provide your order number, the item(s) in question, and the reason for the refund request.
3. If the item is damaged or defective, include clear photographic evidence.
4. Our team will review your request and confirm eligibility before providing return instructions.
Requests made outside these steps or after the 2-hour window will not be processed.
4. Refund Method and Timeline
– Approved refunds will be issued to your **original payment method**.
– Once we receive and inspect the returned item, refunds will be processed within **7–10 business days**.
– Original shipping fees are non-refundable, unless the refund is due to our error (e.g., incorrect or defective item shipped).
– Any promotional discounts or gift-with-purchase items must also be returned; their value may be deducted from your refund if not returned.
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, you must notify us within the 2-hour window with photographic evidence so we can arrange a refund or replacement. Claims made after this window will not be eligible for a refund, even for damaged or incorrect items.
6. Non-Refundable Circumstances
Refunds will not be granted for:
– Change of mind after the 2-hour window has passed
– Incorrect size or fit selected by the customer, if reported after the 2-hour window
– Normal wear and tear
– Items altered or damaged after delivery by the customer
7. Order Cancellations
Once an order has been placed and payment confirmed, it may only be cancelled if it has not yet been processed for shipping. Please contact us as soon as possible if you wish to cancel an order. Orders that have already shipped are subject to this Refund Policy.
8. Changes to This Policy
Fabulous New Trends reserves the right to amend this Refund Policy at any time without prior notice. The version posted on our website at the time of your purchase will apply.
9. Contact Us
For refund-related questions, please contact our customer support team through the details provided on our website within the 2-hour eligibility window.
